Online ServiceNow Basics, Developer & Administration Training

Mansa Systems offer ServiceNow Basics, Developer & Administration
training courses.

Training Duration: 40 - 60 HoursMode of Delivery:Instructor Led




Course Objectives

Upon Completion of this course, below objectives will be met

  • Participants will be able to work on ServiceNow Projects
  • Participants will gain hands on knowledge of working on ServiceNow Platform
  • Participants will be able to create custom application and modules using ServiceNow
  • Participants will be able to follow best practices while developing on ServiceNow Platform




Who Can Attend?

Employees or trainees who will be working on a ServiceNow Project.




Pre-requisites

Participants must have knowledge of following technologies and frameworks:

  • Knowledge of ITIL
  • OOPs, JavaScript, HTML and CSS along with knowledge of HTTP Protocol
  • Cloud Services - SaaS and PaaS
  • SDLC and RDBMS Systems

Why should I join Mansa's ServiceNow Training ?

Our curriculum is technical, thorough and comprehensive. The curriculum has been designed and structured by a panel of highly competitive and well versed professionals with over 10+ years of International Development experience. We strive to update our curriculum on a periodic basis and provide you with an in-depth knowledge to support your career growth.




What you will learn?
  • ✓ Basics of ServiceNow
  • ✓ Navigating in ServiceNow
  • ✓ User Administration
  • ✓ Security Controls
  • ✓ Creation of tables, forms and views
  • ✓ Managing Applications and Modules
  • ✓ Exercises
  • ✓ Update Set Management
  • ✓ Implementation of Incident Management
  • ✓ Implementation of Change Management
  • ✓ Implementation of Problem Management
  • ✓ Implementation of Knowledge Management
  • ✓ Integrating Incident, Problem and Change with Knowledge
  • ✓ Managing Approval Process using Approval Rule and Process Guide
  • ✓ Exercises
  • ✓ Configuration Management
  • ✓ Introduction to Configuration Item (CI)
  • ✓ Creation of CI
  • ✓ Managing Relationship between Cis
  • ✓ Business Service Map
  • ✓ Schema Map
  • ✓ Advanced Topics in CMDB
  • ✓ Asset Management
  • ✓ Service Catalog Management
  • ✓ Exercises
  • ✓ Service Level Management
  • ✓ ServiceNow ITSM Reporting
  • ✓ Scripting in ServiceNow
  • ✓ Client Side Scripting
  • ✓ Exercises and Case Study
  • ✓ Server-Side Scripting
  • ✓ Events
  • ✓ Web Services
  • ✓ UI Macros using Jelly
  • ✓ Debugging
  • ✓ Workflow Development
  • ✓ Exercises and Case Study




Course Fees

$1000




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